Q: What is Vishal Mega Mart’s refund policy for online payments?
A: In case of a failed transaction or an unauthorized payment, customers can initiate a refund request by contacting Vishal Mega Mart’s customer care. The company will verify the details and process the refund within 5-7 business days.
Q: Can I cancel my online order before it is shipped?
A: Yes, customers can cancel their online orders before they are shipped without any penalty. To cancel an order, customers can log in to their Vishal Mega Mart account and click on the “Cancel Order” option. The refund will be processed within 5-7 business days.
Q: What is Vishal Mega Mart’s refund policy for returned products?
A: If a customer receives a damaged or defective product, they can initiate a return request within 7 days of delivery. Once the product is received and inspected at Vishal Mega Mart’s warehouse, the refund will be processed within 5-7 business days.
Q: How long does it take to process a refund?
A: Refunds for online payments and canceled orders are typically processed within 5-7 business days. The refund will be credited to the customer’s original payment method.
Q: How can I contact Vishal Mega Mart’s customer care for refund assistance?
A: Customers can contact Vishal Mega Mart’s customer care team through email, phone, or live chat.
Q: I have not received my refund yet. What should I do?
A: If you have not received your refund within the specified timeframe, please contact Vishal Mega Mart’s customer care and provide them with your order details and refund request number. They will investigate the issue and assist you further.
Q: My refund request was denied. What can I do?
A: If your refund request was denied, you have the right to appeal the decision. Please contact Vishal Mega Mart’s customer care and explain your reasons for appealing. They will review your request and provide you with a final decision.
Q: I am not satisfied with the resolution of my refund complaint. What are my options?
A: If you are not satisfied with the resolution of your refund complaint, you can escalate the issue to Vishal Mega Mart’s management. You can also file a complaint with the Telecom Regulatory Authority of India (TRAI) if you believe that Vishal Mega Mart has violated their refund policy.
We hope this FAQ has been helpful. Please let us know if you have any other questions.
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