Mahanagar Telephone Nigam Limited (MTNL), a state-owned telecommunications company in India, is facing customer backlash due to poor service quality. According to Consumercomplaints.in, a consumer complaints website, the most common grievances against MTNL include delayed or non-delivery of services, billing errors, and unsatisfactory customer service. Customers have reported waiting for weeks or even months for services they paid for, receiving incorrect bills, and encountering unhelpful and rude customer service representatives.
In addition to these issues, MTNL has also been criticized for its outdated infrastructure, which results in poor call quality and dropped calls.
If you have experienced problems with MTNL’s service, you can file a complaint using the following steps:
- Contact MTNL Customer Care: Reach out to MTNL’s customer care service through their helpline number or official website. Explain your complaint to the customer care representative for resolution.
- Register Complaint Online: Check if MTNL offers an online complaint registration portal on their website. Fill out the complaint form with all relevant details and submit it to receive a complaint reference number.
- Visit the Nearest MTNL Office: If your issue remains unresolved, visit the nearest MTNL office in person. Speak to the designated officer or department head, and bring any relevant documents or evidence related to your complaint.
- Escalate the Complaint: If the office visit does not lead to a resolution, escalate the matter to higher authorities within MTNL. Look for contact details of senior management or the nodal officer on the official website and communicate your complaint with your reference number.
- Contact Appellate Authority: If your complaint remains unaddressed, contact MTNL’s Appellate Authority. Their contact details are usually available on the official website or at the MTNL office. Submit a detailed complaint, providing all necessary information, and await a response.
- Register Complaint with Consumer Forum: If your complaint is still not resolved and you believe MTNL has acted unfairly, file a complaint with the appropriate consumer forum or consumer court. Ensure you have all relevant documents and communication records to support your case.
MTNL assures customers that they have a dedicated team to handle complaints and are committed to resolving issues in a timely manner. However, some customers have reported not receiving a response or satisfactory resolution from the company.
If you have faced problems with MTNL’s service, it is essential to register a complaint with the company and, if necessary, approach the Telecom Regulatory Authority of India (TRAI) for further assistance.