Mpokket, an instant loan app in India, is facing multiple customer complaints on various forums about their loan processing and other processes. These complaints highlight various concerns, including loan processing difficulties, repayment issues, and debt collector harassment. However, they have also been very active about resolving these issues and a big chunk of these complaints are resolved too.
Loan Processing Woes
Many customers have expressed frustration with the complicated and time-consuming loan approval process of Mpokket. There are allegations that the company did not provide sufficient information about loan terms and conditions, leading to further dissatisfaction among borrowers.
Customers have encountered obstacles when attempting to make timely repayments. Limited repayment options and unjustified late fees are some of the reasons cited by borrowers. These challenges have put additional financial strain on many individuals.
Debt Collector Harassment
A troubling trend of debt collector harassment by those employed by Mpokket has come to light. Customers have reported receiving threatening phone calls and intimidating messages from these collectors, further exacerbating their negative experiences with the company.
Mpokket’s Response and Customer Recommendations
Mpokket has acknowledged the growing number of complaints and has committed to addressing the underlying issues. The company has introduced measures to streamline the loan processing system, simplify repayment procedures, and enforce ethical practices among debt collectors.
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