Kalanjiyam Helpdesk And How to use IVRS Helpline for IFHRMS

This guide is designed to help you navigate the Kalanjiyam Helpdesk efficiently and address any issues you might encounter.

IFHRMS Kalanjiyam Helpline

  • Employee Number Required: When calling the Helpdesk, mention your employee number for faster assistance.
  • Contact via Email: Send emails to helpdesk@karuvoolam.tn.gov.in. Ensure email size is less than 3 MB.
  • Helpdesk Phone Number: Call 044 40172172 for assistance.

IVRS Menu for IFHRMS Kalanjiyam Helpline

The Interactive Voice Response System (IVRS) guides you through various categories of issues. Press the corresponding number for your specific problem:

1. Hardware:

  • Printer: Paper jams, power issues, and other printer problems.
  • Desktop: Operating system issues, booting problems, and more.
  • Laptop: Battery issues, keyboard problems, display issues, and more.
  • Network: Internet connectivity, port issues, and network equipment problems.
  • UPS: Auto power ON issues, battery problems, and UPS movement queries.

2. Application:

  • Portal: Login issues with the Kalanjiyam portal.
  • IFHRMS Application: Role mapping, HRMS/Bill processing, and DOF Core Module related issues.
  • HRMS: Employee profile, transfer & postings, leave process, non-salary bills, employee schemes, loans & advances & claims, HRMS reports, and more.
  • Payroll: Payroll service, processing, and reports.
  • Pension: Pre-retirement, post-retirement, pension bill processing, pensioner schemes, mustering process, and pension reports.
  • eOffice: Court cases, grievances, RTI, inspection & audit, file movement, CM cell, and eOffice reports.
  • SCM: Lock & key management, valuable management, stamp management, opium management, stationery management, and SCM reports.
  • Finance: eChallan, deposits, DDO master, DOF processes, budget process, bills & payments, accounting, and finance reports.
  • Employee Self-service: View employee service records, manage leaves, loans & advances & claims, pre & post-retirement details, payslips, update employee details, and request non-salary bills.

3. Digitization:

For queries related to digitization initiatives, connect with an agent.

Check more important guides about IFHRMS Kalanjiyam Login and Public Challan here.

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