IMEI Number Problems during Phone Exchange? – Do this

Online e-commerce websites and most of the phone companies provide you with exchange offers against your old phones. You can exchange your old phone for new phone and pay the difference money. This makes people get attracted as they have to pay lesser money to get new phone in exchange of their old phone. One of the methods that companies calculate your old phone’s exchange amount is by using your IMEI number. Your phone’s model and brand are identified using IMEI number. Sometimes, however, the IMEI number doesn’t get detected. Here is what to do if that happens.

IMEI Number not detecting during Phone exchange?

No matter whether you are trying to exchange phone on Amazon, Flipkart, Cashify, Tata Cliq, Croma or any other e-commerce website. If your phone’s IMEI number is not being detected, you can use following steps to exchange your phone for new phone –

  • Select the phone’s model and brand manually.
  • Go to Cashify website or App.
  • Go to your local Cashify store.
  • Submit a request for Cashify pick-up and an agent will come to your house for all help related to phone exchange.
Cashify phone exchange
Cashify phone exchange

How to exchange phone without IMEI number?

You can also exchange your phone without IMEI number. You will have to provide an identity proof during the process, however.

  • Open your phone and install Cashify App.
  • Now, let the app detect your phone.
  • If your phone IMEI not working, you can manually enter your details.
  • Go to mobile option.
  • Select your brand and variant.
  • Enter details as asked.
  • Now, cashify will provide with a quote about how much you will get.
  • You can then request a pickup.
  • Agent will come to your house, complete the sale process and pay you the money.

You can then exchange the old phone for Amazon or Flipkart voucher and use it for buying new phone.


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