Several consumers have expressed their dissatisfaction with the air ticket booking services provided by Sasta Safar, an online travel agency. Many users have reported issues such as fake tickets, payment deductions without ticket confirmation, incorrect PNR numbers, cancellation problems, and unresponsive customer support. These complaints highlight serious concerns about the reliability and legitimacy of Sasta Safar as a booking platform. Users have also expressed their frustration with the lack of proper assistance and the delay in refund processing.
One user from Hyderabad reported that they purchased tickets but were unable to web check-in for their flight. Another individual from Patna shared their experience of booking a ticket through Sasta Safar but receiving a non-functional PNR number. They requested necessary action against the website and a refund. Similarly, a consumer from Mumbai complained that they booked a ticket but did not receive any confirmation or ticket details, and the customer support was unhelpful.
Another user from Bathinda claimed that they booked a ticket, but the company informed them that the booking confirmation would only be provided 12 hours before the flight. They found the provided airline PNR number to be fake and demanded a refund. Similar complaints were made by individuals from Gurgaon and Delhi, who had booked tickets but encountered issues such as non-receipt of tickets, insufficient refund, or poor customer care service.
The majority of the complaints revolve around similar issues: payment deductions without ticket confirmation, fake tickets, unresponsive customer support, and difficulties in getting a refund. These complaints suggest that Sasta Safar may be involved in fraudulent activities and failing to provide proper services to customers. Users demand prompt action to resolve their issues and ensure a satisfactory resolution, either through ticket confirmation or full refund.
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