How can Canara Bank customers submit an online complaint?
Canara Bank customers can now conveniently submit their complaints online through the bank’s grievance redressal portal. Whether it’s related to ATM transactions, branch services, online banking, unauthorized transactions, refunds, Debit card issues, or any other account-related problem, customers can seek a solution by filing a complaint online.
What is the process for filing an online complaint to Canara Bank?
- Visit the Canara Bank online complaint portal: https://canarabank.net.in/cpgrs/login.aspx
- Enter your registered mobile number or registered email ID and click on “Generate OTP.” You will receive an OTP on your mobile number or email ID. Enter the OTP and proceed.
- On the next screen, select the nature of your complaint and the relevant sub-category. Provide your account number and elaborate on the details of your complaint. Then, click on “Submit.”
How can I track the status of my online complaint?
After submitting the online complaint, you will receive a reference number. You can track the status of your complaint by logging in to the Canara Bank complaint portal: https://canarabank.net.in/cpgrs/login.aspx
- Enter your registered mobile number and log in using the OTP received on your mobile number.
- Click on “Track Complaints” to check the status of your complaint.
Can I also file a complaint against a Canara Bank branch?
Yes, you can file a complaint against a Canara Bank branch using the online grievance redressal portal. Just log in to the portal with your registered mobile number and OTP, then submit your query regarding the branch.
Can I use Canara Bank’s social media account to submit a complaint?
Yes, customers can also submit their queries or complaints through Canara Bank’s social media accounts. However, the online grievance redressal portal provides a more formal and structured platform for submitting complaints and tracking their status.