Airtel Xstream Fiber is a popular and reliable fiber internet service provider that offers high-speed internet, digital TV, and streaming services to its customers. However, like any other service, there may be instances when users encounter issues or have complaints regarding their Airtel Xstream connection. This article aims to guide you on how to file complaints, request refunds, return equipment, and avail other customer support services offered by Airtel Xstream.
Please note that all the information below are based on our research and aren’t officially from Airtel. We recommend you to verify the information from Airtel first. We do not claim any authority of the information.
How to Complaint to Airtel Xstream
- Airtel Xstream App: Download the official Airtel Xstream app on your smartphone. Log in to your account and navigate to the “Help & Support” section. Here, you can choose to chat with a customer care executive or submit a complaint ticket.
- Airtel Website: Visit the Airtel official website and log in to your account. Go to the “Support” section, where you can find options to register complaints, request assistance, and access FAQs.
- Call Customer Care: Dial the Airtel customer care helpline number 121 from your Airtel number or 1800-103-4444 from any other mobile or landline. Follow the prompts to reach a customer care executive and explain your complaint.
- Visit the Nearest Airtel Store: You can visit the nearest Airtel store or service center in your locality to talk to a representative in person and register your complaint.
What to Do if Airtel Xtreme Fiber is Not Working?
- Check Connection: Ensure all cables and power connections are securely plugged in. Restart the router and check if the issue persists.
- Airtel Xstream App: Use the Airtel Xstream app to run a diagnostic check on your connection. It may detect and resolve minor issues.
- Call Customer Care: If the problem persists, call Airtel customer care and explain the issue. They will guide you through further troubleshooting steps.
- Technician Visit: If the problem remains unresolved, request a technician visit to inspect and fix the issue.
Can I Get a Refund on Airtel Xstream Fiber?
- Refund Policy: Airtel Xstream Fiber offers a refund policy under specific conditions. If you have made an online payment for a new connection or an upgrade, and the installation has not been completed within the stipulated time, you may be eligible for a refund.
- How to Request a Refund: To request a refund, you can contact Airtel customer care or raise a refund request online through the Airtel Xstream app or official website.
How Can I Register an Airtel Complaint Online?
- Airtel Xstream App: Open the Airtel Xstream app and log in to your account. Navigate to the “Help & Support” section and select the option to submit a complaint.
- Airtel Website: Visit the Airtel official website and log in to your account. Go to the “Support” section and choose the option to submit a complaint.
- Fill Complaint Form: Provide necessary details, describe your complaint, and submit the complaint form.
How Can I Speak to Airtel Customer Care?
- Customer Care Number: You can speak to Airtel customer care by dialing 121 from your Airtel number or 1800-103-4444 from any other mobile or landline. Follow the prompts to connect with a customer care executive.
- Specific Queries: For specific queries related to your Airtel Xstream Fiber, you can choose relevant options after connecting.
How Can I Return Airtel Fiber?
- Contact Customer Care: Contact Airtel customer care and inform them about your decision to return the fiber connection.
- Schedule Pickup: Airtel will schedule a pickup for the equipment from your registered address.
What Is the Warranty of Airtel Xtreme Fiber?
- Warranty Period: Airtel Xtreme Fiber typically comes with a warranty period of one year for the router or modem provided by Airtel. This warranty covers manufacturing defects and hardware malfunctions during the specified period.
How Can I Suspend My Airtel Xstream Fiber?
- Suspend Connection: Airtel Xstream Fiber offers the facility to suspend your connection temporarily if required. To suspend your Airtel Xstream Fiber, you can contact Airtel customer care and inform them about your request to suspend the connection.
- Provide Details: Share the required details, including the duration for suspension, and follow the instructions provided by the customer care executive.
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