Can I close my Airtel Payment Bank account online?
Yes, you can close your Airtel Payment Bank account online without visiting any branch. Follow these steps:
Step 1: Send an email to Airtel Payment Bank customer care at firstname.lastname@example.org stating your account closure request.
Step 2: An executive will respond within 24 hours, requesting confirmation and submission of your proof of address and proof of ID. You can submit your Aadhaar card number via email.
Step 3: After providing the necessary documents, your account closure request will be processed, and you will receive a confirmation message.
What should I do before closing my Airtel Payment Bank account?
Before closing your account, make sure to:
- Withdraw all money from your account.
- Check for any pending transactions like recharges, bill payments, or UPI transactions. If you are expecting cashback or refunds, wait for them to be processed before closing the account.
- Submit your request to deactivate the account along with scanned copies of proof of address and proof of ID (POI/POA).
Can I use my Aadhaar card as proof of address and ID for account closure?
Yes, you can use your Aadhaar card as proof of address and ID when submitting your account closure request.
How long does it take to close my Airtel Payment Bank account?
You will receive a confirmation email or SMS when your account is closed. The exact timeframe may vary, but the closure process is typically completed promptly.