Airtel FASTag has gained immense popularity for its convenient toll payment system. However, customers may encounter issues with their Airtel FASTag, requiring complaints to be registered and resolved. This article provides a detailed information on how to file an Airtel FASTag complaint, contact customer care, and effectively manage your FASTag account.
Airtel FASTag Complaint
If you face issues with your Airtel FASTag, follow these steps to file a complaint:
- Contact Airtel FASTag Customer Care: Call 400 from your Airtel number or 8800688006 from any other mobile/landline to reach Airtel FASTag customer care. Share your concerns for quick resolution.
- Email Support: Send an email to wecare.fastag@airtel.com, mentioning your issue, FASTag number, and registered mobile number.
- Airtel Website: Visit the official Airtel website and navigate to the FASTag section to submit your complaint.
Airtel FASTag Details
FASTag is an electronic toll collection system by Airtel that enables seamless toll payment, linked to your prepaid wallet for automatic deductions.
Table: Airtel FASTag Information
| Toll Payment Method | Electronic Toll Collection |
| Toll Deduction System | Automatic, Linked to Wallet |
| Customer Support | Call 400 or 8800688006 |
| Email Support | wecare.fastag@airtel.com |
| Official Website | www.airtel.in/fastag |
Common Complaints with Airtel FASTag
- Insufficient Balance: Ensure you maintain sufficient balance to avoid disruptions during toll payment.
- Tag Not Working: Check the FASTag placement and contact customer care for assistance.
- Blocked FASTag: FASTag can get blocked due to low balance or non-compliance with terms.
Airtel FASTag: Addressing Blocking Issues
- Contact Customer Care: Reach out to Airtel FASTag customer care to inquire about the blockage reason.
- Rectify the Issue: Resolve the problem based on the guidance provided by customer care.
- Request Unblock: Ask customer care to unblock your FASTag after resolving the issue.
Airtel FASTag Minimum Balance
The minimum balance required in Airtel FASTag varies as per the vehicle class and toll plaza charges. Maintain sufficient balance to avoid disruptions.
Recharge FASTag without the App
To recharge your Airtel FASTag without the app:
- Visit the Website: Go to the Airtel FASTag website or a supported online recharge portal.
- Enter Details: Provide your FASTag number and registered mobile number.
- Make Payment: Choose the recharge amount and make the payment via your preferred mode.
Conclusion: Filing an Airtel FASTag complaint is simple and efficient, ensuring quick issue resolution. By adhering to the tabled information and following the steps provided, you can easily manage your Airtel FASTag account and enjoy a seamless toll payment experience. Maintain sufficient balance and resolve any issues promptly for a hassle-free journey on the highways.